Returns & Exchanges
Return Policy
Once the flooring rolls, tiles, and/or mats have been installed, used, and/or cut
to fit in an installation, the items are no longer returnable. It is a customer’s
responsibility to check all flooring products prior to installation. Foam tiles
may have some slight variations in color and thickness between tiles. The inherit
characteristics of foam allow for some expansion and contraction and color shades
may slightly vary. Due to this, we cannot accept returns for color and thickness
variations unless the tiles are off more than 2mm in thickness or if colors are
substantially different. If the foam matting is unused and approved by RubberFlooringInc.com
to be returned, the customer will be responsible for return shipping.
All other floor coverings that are unused and approved by RubberFlooringInc.com to be returned
or if the order is refused upon delivery the customer will incur a 20% restocking fee
and will be responsible for return shipping costs. If you would like to return any products
please call us for a return authorization and return shipping address information.
Order Cancellations and Changes
We make it our goal at RubberFlooringInc.com to provide the easiest shopping experience
and the quickest lead times in the industry. We will do everything we can to help
you make any changes to your order. However, many of our floor products ship the
same or next business day which means that if your order has already shipped, we
may not be able to make the desired change without additional fees. All changes
and cancellations must be done via phone.