Rubber Flooring Inc family is elated to announce we now offer a 30-Day Money Back Guarantee to all our customers in the United States and in Canada. This guarantee not only ensures your complete satisfaction, as you may return your product for any reason within 30 days of delivery. We make this super easy for you and here is all you need to do:To Qualify for a Refund:
After we have received your product, we will complete a quality inspection. Refunds are issued 3-7 business days after the product has been received by the warehouse in good, resalable condition. This guarantee applies to all our Rubber Flooring Inc family of products.
**This policy does not apply to all custom made, made to order or special-order products, including clearance products, discontinued items, and all sundries which include: flooring adhesives and moisture control products, TWP, decking fasteners, trims and moldings and all kits unless the product is defective. The inherent characteristics of flooring allow for some expansion and contraction, and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations, unless the flooring is off more than 1 mm in thickness or if colors are substantially different.***
Returns over 30 days may incur up to a 25% non-negotiable restocking fee; a 10% non-negotiable restocking fee is assessed for all exchanges. All unapproved or returns missing an RMA (Return Merchandise Authorization) number may be refused upon delivery, resulting in you incurring additional fees and return shipping costs.
With that said, we are always committed to your complete satisfaction. Please contact us at 1-800-613-0996 or through CHAT or Email, to speak with a friendly customer support advocate, who will be more than happy to explain your options with you.