Returns & Exchanges

Warranty Rubber Flooring, Inc.’s recycled rubber flooring is guaranteed to be free from manufacturing defects. If the rubber flooring is found to be defective under normal conditions for a period of five years from the date of receipt, Rubber Flooring, Inc. will at its own discretion, replace the defective material or issue credit not to exceed the selling price of the defective goods. This warranty does not cover installation costs and/or other related expenses. Once flooring has been installed or cut to fit for installation, it is no longer returnable. It is the customer’s responsibility to thoroughly check all flooring products prior to installation. If unused flooring is approved by Rubber Flooring, Inc. to be returned, the customer will incur a 20% restocking fee and be charged for return shipping. Any defect determined by Rubber Flooring, Inc to be caused by misuse, improper installation or customer negligence, will not be covered by this warranty. In addition, Rubber Flooring, Inc and all of its owners and employees will not be held liable under terms of this warranty for any value that exceeds the original purchase price of the order in question. All custom sized entrance mats, anti fatigue mats, and kitchen mat products are non returnable.

Mat Products (Entrance mats, Anti Fatigue mats, Kitchen Mats, and Exercise Mats) Rubber Flooring, Inc.’s floor mat products are manufactured with the highest quality material and workmanship available on the market today. If you are not satisfied in anyway, you may return any and all unused mats for a period of up to 21 days following your purchase. To do so, please call us and ask us for a return authorization. The following conditions of return for our entrance mats, anti fatigue mats, and kitchen mats do apply:

• The return of any unused mats will incur a 20% restocking fee.
• The customer is responsible to set up and pay for the return shipping. The shipping addresses can vary depending on which of our manufacturing facilities made the product so please call us to verify return shipping address.
• Used mats cannot be returned.
• If mats arrive to the customer damaged or the wrong quantity or colors are shipped to the customer, we will fix the error at no cost to the customer.

All of our mats (entrance, anti fatigue, kitchen mats, and exercise mats) do have a one year limited warranty as well where we will guarantee our products under normal conditions of use or replace or refund the cost of the mats at no charge to the customer. The warranty does not apply to splicing and seaming of mats or use of spikes on foam backed mats and the seller is not responsible for any damages in excess of the purchase price of the mats.

Furthermore, when placing a mat into service, be certain that the floor is free of dirt and debris in order to prevent slippage and possible injury. We will not be liable for any injury resulting from failure to follow proper housekeeping procedures. Frequent cleaning under mats is also required to maintain warranty and a safe work environment.

Rubber Flooring, Inc.’s garage floor tiles are guaranteed to be free of manufacturing defects for a period of 1 year following the date of delivery. Our durable Flexi-tiles (PVC interlocking floor tile) for garage floors also come with a 25 year wear warranty from the date of installation. If the original flooring has worn through the wear layer and the flooring has been properly installed and maintained, Rubber Flooring, Inc. will replace the worn out flooring at its cost in the affected room or area, subject to a charge to the customer to reflect a pro-rated discount for the age of the flooring. These warranties do not apply to the following:

1. The exact matching of shade or color.
2. Tears, burns, cuts, or damage due to improper installation, improper use, or improper cleaning agents or maintenance methods.
3. Labor costs for original or replacement materials.
4. Problems cause by moisture in the sub floor.
5. Installation with adhesives other than those recommended.
6. Only black tiles are suitable for outdoor use.
7. Fading and or discoloration of the tiles resulting from heavy sunlight exposure.
8. Garage floor tiles not installed or maintained as recommended by Rubber Flooring, Inc.

Our rolled vinyl garage flooring is guaranteed to be free of manufacturing defects in material and workmanship under normal use and maintenance for a period of five years from the date of purchase. This warranty does not apply to any abuse, misuse, neglect, or alteration of any type. In addition, Rubber Flooring, Inc. is not responsible for defects resulting from improper installation or use beyond design capability. This warranty also does not cover surface stains, burns, cuts, tears, scratches, indented damage from rolling loads, damage or discoloration from adhesives or floor care products not recommended by Rubber Flooring, Inc. This warranty also does not cover fading due to direct sunlight, excessive moisture, or damage due to alkaline and acidic compounds. This and all warranties at Rubber Flooring, Inc. are non transferable and all warranty claims notify Rubber Flooring, Inc. of any possible manufacturing defect within 60 days of purchase.

Soft foam tile products include a one year limited warranty. We guarantee our products under normal conditions of use and will replace or refund the cost of the product at no additional charge to the customer. This warranty does not apply to splicing and/or tearing of the foam flooring from the use of spikes, high heels, and or any other heavy and/or sharp objects used on the tiles and /or mats. RubberFlooringInc.com is not responsible for any damages in excess of the purchase price of the soft tiles and will not cover any installation costs relating to a warranty issue. Furthermore, when placing a foam mat or interlocking soft tile into service, be certain that the floor is free of dirt and debris in order to prevent any slippage and possible injury. RubberFlooringInc.com will not be liable for any injury resulting from failure to follow proper housekeeping procedures or for users who use the tiles in any manner that may be deemed unsafe. Frequent cleaning under the tiles / mats and of the top surface of the EVA foam floor covering products is also required to maintain warranty and a safe environment. Once the foam floor tiles and / or mats have been installed, used, and/or cut to fit in an installation, the items are no longer returnable. It is a customer’s responsibility to check all soft flooring products prior to installation. Foam tiles may have some slight variations in color and thickness between tiles. The inherit characteristics of foam allow for some expansion and contraction and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations unless the tiles are off more than 2mm in thickness or if colors are substantially different. If the foam matting is unused and approved by RubberFlooringInc.com to be returned, the customer will incur a 20% restocking fee and be responsible for return shipping costs.

Color Disclaimer Monitor colors vary dramatically by manufacturer and lighting environment you're in. We are happy to send free samples to help with color.

Order Cancellations and Changes We will do everything we can to help you with any changes to your order. We send your order directly to the manufacturer to ensure prompt production and delivery of your Rubber Flooring or Mat products. Most orders may be changed within the first 24 - 48 hours for no additional fees; however certain items instantly go into production and may incur a fee to change. All changes and cancellations must be done via phone.

All custom cut entrance mats, antifatigue mats, and kitchen mat products are custom cut and therefor not returnable or cancellable once they have been manufactured.