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Policy

Warranty

RubberFlooringInc.com’s recycled rubber flooring is guaranteed to be free from manufacturing defects. If the rubber flooring is found to be defective under normal conditions for a period of five years from the date of receipt, RubberFlooringInc.com will at its own discretion, replace the defective material or issue credit not to exceed the selling price of the defective goods. This warranty does not cover installation costs and/or other related expenses. Any defect determined by Rubber Flooring, Inc to be caused by misuse, improper installation or customer negligence, will not be covered by this warranty. In addition, Rubber Flooring, Inc and all of its owners and employees will not be held liable under terms of this warranty for any value that exceeds the original purchase price of the order in question.

Mat Products (Entrance mats, Anti Fatigue mats, Kitchen Mats, and Exercise Mats) RubberFlooringInc.com’s floor mat products are manufactured with the highest quality material and workmanship available on the market today. All of our mats (entrance, anti fatigue, kitchen mats, and exercise mats) do have a one year limited warranty as well where we will guarantee our products under normal conditions of use or replace or refund the cost of the mats at no charge to the customer. The warranty does not apply to splicing and seaming of mats or use of spikes on foam backed mats and the seller is not responsible for any damages in excess of the purchase price of the mats.

Furthermore, when placing a mat into service, be certain that the floor is free of dirt and debris in order to prevent slippage and possible injury. We will not be liable for any injury resulting from failure to follow proper housekeeping procedures. Frequent cleaning under mats is also required to maintain warranty and a safe work environment.

RubberFlooringInc.com’s garage floor tiles are guaranteed to be free of manufacturing defects for a period of 1 year following the date of delivery. Our durable Flexi-tiles (PVC interlocking floor tile) for garage floors also come with a 25 year wear warranty from the date of installation. If the original flooring has worn through the wear layer and the flooring has been properly installed and maintained, RubberFlooringInc.com will replace the worn out flooring at its cost in the affected room or area, subject to a charge to the customer to reflect a pro-rated discount for the age of the flooring.
These warranties do not apply to the following:
1. The exact matching of shade or color.
2. Tears, burns, cuts, or damage due to improper installation, improper use, or improper cleaning agents or maintenance methods.
3. Labor costs for original or replacement materials.
4. Problems cause by moisture in the sub floor.
5. Installation with adhesives other than those recommended.
6. Only black tiles are suitable for outdoor use.
7. Fading and or discoloration of the tiles resulting from heavy sunlight exposure.
8. Garage floor tiles not installed or maintained as recommended by Rubber Flooring, Inc.

Our rolled vinyl garage flooring is guaranteed to be free of manufacturing defects in material and workmanship under normal use and maintenance for a period of five years from the date of purchase. This warranty does not apply to any abuse, misuse, neglect, or alteration of any type. In addition, RubberFlooringInc.com is not responsible for defects resulting from improper installation or use beyond design capability. This warranty also does not cover surface stains, burns, cuts, tears, scratches, indented damage from rolling loads, damage or discoloration from adhesives or floor care products not recommended by RubberFlooringInc.com. This warranty also does not cover fading due to direct sunlight, excessive moisture, or damage due to alkaline and acidic compounds. This and all warranties at RubberFlooringInc.com are non transferable and all warranty claims notify Rubber Flooring, Inc. of any possible manufacturing defect within 60 days of purchase.

Soft foam tile products include a one year limited warranty. We guarantee our products under normal conditions of use and will replace or refund the cost of the product at no additional charge to the customer. This warranty does not apply to splicing and/or tearing of the foam flooring from the use of spikes, high heels, and or any other heavy and/or sharp objects used on the tiles and /or mats. RubberFlooringInc.com is not responsible for any damages in excess of the purchase price of the soft tiles and will not cover any installation costs relating to a warranty issue. Furthermore, when placing a foam mat or interlocking soft tile into service, be certain that the floor is free of dirt and debris in order to prevent any slippage and possible injury. RubberFlooringInc.com will not be liable for any injury resulting from failure to follow proper housekeeping procedures or for users who use the tiles in any manner that may be deemed unsafe. Frequent cleaning under the tiles / mats and of the top surface of the EVA foam floor covering products is also required to maintain warranty and a safe environment. Foam tiles may have some slight variations in color and thickness between tiles. The inherent characteristics of foam allow for some expansion and contraction and color shades may slightly vary. Due to this, we cannot accept warranty claims for color and thickness variations unless the tiles are off more than 2mm in thickness or if colors are substantially different.

Color Disclaimer

Monitor colors vary dramatically by manufacturer and lighting environment you're in.

Order Cancellations and Changes

We make it our goal at RubberFlooringInc.com to provide the easiest shopping experience and the quickest lead times in the industry. We will do everything we can to help you make any changes to your order. However, many of our floor products ship the same or next business day which means that if your order has already shipped, we may not be able to make the desired change without additional fees. All changes and cancellations must be done via phone.

Free Shipping

Free shipping on select items is only available in the contiguous 48 states. For shipping outside the contiguous 48 state, please contact RubberFlooringInc.com for a shipping quote that will be added to the order in question.

Shipping Disclaimer

At RubberFlooringInc.com, all orders will be shipped using common carrier freight or small package carriers like FedEx or UPS at our discretion. The trucking companies who will be delivering your goods only deliver during normal business hours. As such, to make it as convenient for our customers as possible, we request our carriers provide 24 hour call notices and will provide lift gate delivery service free of charge when available. To receive the free lift gate service please select that you do not have a loading dock when checking out. It is not the delivery driver’s responsibility to unload the flooring for you. If the flooring cannot be delivered due to the customer’s inability to unload the rubber flooring or if the customer is not available to unload the rubber flooring when it arrives and the flooring has to be rescheduled for delivery, the customer will be charged a redelivery fee. If the customer would like to have an inside delivery scheduled, that is available as well for an extra fee. Please contact RubberFlooringInc.com for an inside delivery quote if you would like this service. Note: Inside delivery only guarantees that the flooring is delivered inside of the first door.
Since inventories are not static, all delivery dates shown are approximate and IncStores.com shall have no liability for any delays in delivery. All freight or shipping charges are the responsibility of the consignee (i.e. buyer). All incidental and accessorial charges incurred by third party shipping firms, including, but not limited to, address change, re-delivery charges, storage fees, inside deliveries, white glove service or any other services added by the consignee or their agents are the responsibility of the consignee (i.e. buyer). IncStores.com is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers. However, we can assist you in processing claims if you follow some simple steps. Upon receipt of material, it is the customer’s responsibility to note any damage that may have been incurred during shipping on the bill of receipt and have the delivery driver to sign and acknowledge the damage on the bill of receipt as well. A copy of the bill of receipt must then be sent to IncStores.com so that we may formally file a shipping complaint with the carrier. If damage is found after delivery; i.e. manufacturer defect or hidden damage not readily apparent when removed from the truck, it MUST be reported within 1 week of delivery in order to qualify for replacement. Said replacement, once determined to be the fault of RubberFlooringInc.com, will be shipped using common carrier freight or small package carriers like FedEx or UPS at our discretion and at no charge to the buyer. RubberFlooringInc.com cannot be held responsible for buyers time lines or any other charges incurred while awaiting said replacement. Freight deliveries will arrive, in most cases, in a full size 42 Ft tractor trailer truck, (such as long haul trucks you might see on the freeway system). It is the customer's responsibility to notify RubberFlooringInc.com at the time of order if your delivery location has potential limited access issues. In the event the truck cannot reach your location or cannot turn around in your area. Any and all re-delivery charges incurred will be billed back to the customer if delivery is attempted and cannot be completed because of unknown limited access issues. This delivery is considered a curbside delivery only and will be delivered to a location at your address that is acceptable for a tractor trailer at the drivers discretion.

Privacy

At RubberFlooringInc.com your privacy is extremely important to us. Any information shared with RubberFlooringInc.com will only be shared with those needed to process, produce, and ship your order. We will never share your information with anyone else for any reason.

Copyrights / Trademarks

You should assume that all logos, text, graphics, button icons, etc. are all either copyrighted or trademarked except otherwise noted and may not be used except as provided in these terms and conditions or in the text on the site without the written permission of RubberFlooringInc.com.

Personal information we may collect

In general, you can visit RubberFlooringInc.com without telling us who you are and without revealing any information about yourself. However when you place an order you will provide us with your name, address, phone number, and email address. This information will be retained in our database along with your order. If you pay with a credit card your card number is deleted from our secure database once your order has been processed.

Product listings

RubberFlooringInc.com strives for accuracy in all item descriptions, photographs, detailed specifications, pricing, links and any other product-related information contained on the website. Due to human error and other determinants we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, RubberFlooringInc.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.